Refund Policy

1. Our Guarantee Overview

At Renew Ritual, we stand behind the quality of our products. We understand that skincare is personal, and what works for one person may not work for another. That's why we offer a comprehensive 60-day money-back guarantee on all purchases.

What Our Guarantee Covers

• Full product refunds for purchases made directly from our website
• Opened and partially used products — yes, you can try the product before deciding!
• Single bottle and multi-bottle orders are all eligible
• No restocking fees — you get a complete refund

2. Return Eligibility

To be eligible for a refund, please ensure your request meets the following criteria:

Eligibility Requirements

• Time Frame: Return request must be made within 60 days of delivery date
• Proof of Purchase: You must have a valid order number or receipt
• Original Purchaser: Refunds are only available to the original purchaser
• Purchase Location: Product must have been purchased from our official website (renewritualserum.com)

Product Condition

We accept returns of products in any condition:

• Unopened products: Full refund
• Opened products: Full refund (we encourage you to try it!)
• Partially used products: Full refund
• Empty bottles: Full refund (for multi-bottle orders, return all bottles)

3. How to Request a Refund

Our refund process is simple and straightforward. Follow these easy steps:

What to Include in Your Return Request

• Order Number: Found in your order confirmation email
• Email Address: The email used when placing your order
• Reason for Return: Brief explanation (optional but helpful)
• Preferred Refund Method: Original payment method or store credit

Return Shipping

Customers are responsible for return shipping costs unless:

• We sent the wrong product
• The product arrived damaged or defective
• You received an incorrect quantity

In these cases, we will provide a prepaid return shipping label.

4. Refund Timeline

Here's what to expect after you initiate a return:

5. Exceptions and Special Cases

While we strive to accommodate all return requests, the following exceptions apply:

Non-Refundable Items

• Shipping Costs: Original shipping fees are non-refundable (except for our errors)
• Gift Cards: Gift card purchases cannot be refunded
• Promotional Items: Free gifts included with orders do not need to be returned

Third-Party Purchases

Products purchased from third-party retailers (Amazon, eBay, or other marketplaces) must be returned according to that retailer's return policy. We cannot process refunds for purchases made outside our official website.

International Orders

International customers are responsible for:

• Return shipping costs
• Any customs duties or taxes on the returned shipment
• Ensuring the package clears customs for return

Abuse of Policy

We reserve the right to refuse returns or limit future purchases from customers who abuse our generous return policy, including but not limited to:

• Excessive returns without legitimate reasons
• Suspected fraudulent activity
• Returning products purchased with stolen payment methods

6. Exchanges

Currently, we do not offer direct exchanges. If you need a different product or quantity, please:

1. Request a refund for your original order following the process above
2. Place a new order for the desired product(s) on our website

This ensures you receive your new order as quickly as possible without waiting for your return to be processed.

7. Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize! Here's how we'll make it right:

What Qualifies as Damaged/Defective

• Broken seal or packaging upon arrival
• Leaking or spilled product
• Damaged pump or dispenser
• Discolored or unusual product consistency
• Wrong product shipped

How to Report

1. Contact us within 48 hours of receiving your order
2. Include photos of the damage and packaging
3. Provide your order number for quick processing

8. Order Cancellations

Need to cancel your order? Here's what you need to know:

Before Shipping

If your order hasn't shipped yet, you can cancel for a full refund. Contact us immediately at [email protected] with your order number.

After Shipping

Once an order has shipped, it cannot be cancelled. However, you can:

• Refuse delivery: The package will be returned to us, and we'll process a refund (minus original shipping costs)
• Accept delivery and return: Follow our standard return process for a full refund

Processing Times

• Orders placed during business hours: Usually ship within 24 hours
• Orders placed on weekends/holidays: Ship the next business day

9. Contact Us

Have questions about our refund policy or need to initiate a return? We're here to help!

For information about how we handle your personal data during the return process, please review our Privacy Policy. For other legal information, please see our Terms and Conditions.