Privacy Policy

1. Introduction

Welcome to Renew Ritual Serum ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website renewritualserum.com (the "Site") or purchase our products.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Place an order: Name, email address, billing address, shipping address, phone number, and payment information
• Create an account: Username, password, and profile information
• Subscribe to our newsletter: Email address and communication preferences
• Contact us: Name, email address, phone number, and any information you include in your message
• Participate in promotions: Contest entries, survey responses, and feedback
• Leave reviews: Name, location, photos, and review content

Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and your visit, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, referring URLs
• Location Data: General geographic location based on IP address
• Cookie Data: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping notifications, and updates
• Process returns, refunds, and exchanges
• Manage your account and purchase history

Communication

• Respond to your inquiries and customer service requests
• Send marketing communications (with your consent)
• Provide product updates, promotions, and special offers
• Send important notices regarding our products or services

Improvement and Personalization

• Improve our website, products, and services
• Personalize your shopping experience
• Analyze usage patterns and trends
• Conduct research and development

Legal and Security

• Comply with legal obligations
• Protect against fraud and unauthorized transactions
• Enforce our terms and conditions
• Protect the safety of our users and third parties

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors (to process transactions securely)
• Shipping and logistics companies (to deliver your orders)
• Email service providers (to send communications)
• Analytics providers (to help us understand website usage)
• Customer service platforms (to assist with support inquiries)

Legal Requirements

We may disclose your information when required by law, such as:

• To comply with legal processes or government requests
• To protect the rights, property, or safety of Renew Ritual, our customers, or others
• To enforce our terms of service or other agreements
• In connection with any legal investigation

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, secure checkout)
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements (with your consent)

Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. Most browsers allow you to:

• View what cookies are stored on your device
• Delete individual or all cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Secure Payment Processing: We use PCI-compliant payment processors and do not store your full credit card information
• Access Controls: We limit access to personal information to authorized personnel only
• Regular Security Audits: We conduct regular security assessments and updates
• Data Minimization: We only collect and retain information necessary for our business purposes

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to your personal information and receive a copy in a commonly used format.

Correction

You have the right to request correction of any inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal requirements).

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at [email protected]
• Updating your account preferences

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to opt out of the sale of personal information (note: we do not sell personal information).

European Residents (GDPR)

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Transaction Records: We retain order information for at least 7 years for tax and accounting purposes
• Account Information: We retain account data as long as your account is active or as needed to provide services
• Marketing Data: We retain marketing preferences until you opt out
• Legal Requirements: We may retain information longer if required by law or to protect our legal interests

When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

If we discover that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure your personal information remains protected, including:

• Using standard contractual clauses approved by relevant authorities
• Ensuring recipients are certified under applicable privacy frameworks
• Implementing appropriate technical and organizational security measures

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you by email for material changes (if you have provided your email address)
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: